My auto repair business has grown sales in 48 of the last 50 months.
That’s not a hot streak.
That’s the compounding effect of doing a few things very well for a long time.
Instead of trying to improve everything at once, we identified the fewest moves that drive the highest performance.
It all comes down to people & process.
On the people side, it’s weekly training calls on the levers that actually move the needle.
Quarterly sessions where our managers get in the same room and share what’s working.
A leadership book club for our district managers.
On the process side, it’s improving our phone process to get more customers in the door
Using digital vehicle inspections to increase transparency & communication
Then, having payment plans makes repairs more affordable.
Remember that simplicity scales, complexity fails
Cheers!
Brian
P.S. I’m helping owners implement my playbooks on hiring, sales, acquisitions, and more inside 8-Figure Franchisee
